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Selling Online Within The EU - Online Dispute Resolution platform soon to be available

It’s official; the world is getting smaller.

Trade between countries is nothing new but has, historically, been dominated by business to business transactions .The prevalence and ease of online trading means that more and more consumers are now buying directly from companies based within the EU and beyond. The problem has been what happens if something goes wrong. Cross border disputes are notoriously difficult and expensive to conduct.

As of 15 February 2016 this should change within the EU as the Online Dispute Resolution (ODR) platform goes live.

The ODR platform is an interactive, multilingual, platform that has been specifically designed to help consumers who have bought goods or services online that have a complaint. The consumer will be able to submit their dispute and conduct an alternative dispute resolution (ADR) procedure online.

The ODR platform will transmit the dispute to one of the ADR bodies included in the national lists of ADR bodies competent to deal with the dispute. That ADR body will also deal with the dispute online and reach an outcome within 90 days. The legal value of the ADR body’s decision will depend upon the form of ADR chosen (eg mediation, arbitration, conciliation etc).

How does this affect me?

Traders established within the EU engaging in online sales or service contracts and online market places must provide an easily accessible link on their websites to the ODR platform.

In addition, traders committed to or obliged to use other ADR entities must also inform consumers of the ODR platform as an alternative option to resolve their dispute. This must be done through the trader’s website or by an email.

The information should also be provided in the general terms and conditions applicable to online sales and service contracts.

The link to the ODR platform is set out below

http://ec.europa.eu/consumers/odr/

Posted on 02/01/2016 by Ortolan

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